NOW! Free Economy Ground Shipping on Retail Orders $49+*

Shipping Policy

Orders placed Monday through Thursday typically ship the same or next business day. Most orders placed Friday, Saturday, or Sunday ship the next business day (Monday). Orders are processed 7 days a week, but our carriers only pick up packages Monday through Friday. Shipping addresses must be applicable for both USPS and FedEx. We reserve the right to adjust the shipping cost estimated to whatever the actual charges by the carrier are.

Carriers do not guarantee on-time arrival in the occurance of weather, natural disasters and other uncontrollable events. Exotic Nutrition does not offer refunds based on these types of delays, or packages lost in transit. In times of inclement conditions, there is a chance that a package(s) will be delayed in transit. For more information, see FedEx Service Alerts or Contact Us directly.

FREE ECONOMY SHIPPING ON RETAIL ORDERS $49+*

*Free economy shipping applies to retail orders shipping to the 48 contiguous states only. Order total must be $49 or greater before tax/shipping and after any applied discounts.

FREE STANDARD SHIPPING ON WHOLESALE ORDERS $475+*

*Free ground shipping applies to wholesale orders shipping to the 48 contiguous states only. Excludes pet cages and bulk dried insects. 

Shipping Times:

Shipping times are calculated by business days; weekends and holidays do not count. The day the package is shipped is not counted in the delivery time; the day after the package is shipped counts as day 1 in transit. Example: If you order on Friday with Expedited Shipping (3 business days), your order will leave our facilities the following business day (Monday), be in transit on Tuesday (Day 1) and Wednesday (Day 2), and be delivered by Thursday (Day 3).

Economy (Up to 7 Business Days)
We select our preferred ground service. Most packages (99%) are delivered within 7 business days but this service is not guaranteed. 

Standard (Up to 4 Business Days)
We select our preferred ground service to ensure delivery within 4 business days.

Expedited (3 Business Days)
We select our preferred ground service to ensure delivery within 3 business days.

2-Day Service (2 Business Days)
2-Day orders placed before 12:00pm EST will ship the same day and be delivered in 2 business days. Weekends are not counted as business days, therefore Thursday and Friday 2nd Day orders will arrive Monday or Tuesday of the following week, respectively.

Next Day Service (1 Business Day)
FedEx delivery. Next Day Service orders placed before 12:00pm EST will ship the same day and be delivered the following business day. Orders placed after 12:00pm EST will ship the next business day and be delivered the day after, respectively. For weekend delivery, please see Next Day Service/Saturday.

Next Day Service / Saturday Delivery
FedEx delivery. Next Day Service (Saturday Delivery) orders placed before 12:00pm EST Friday will be delivered Saturday via FedEx. Orders placed after 12:00pm EST Friday are not guaranteed to ship the same day or be delivered on Saturday. Saturday Delivery can be utilized only when available based on zip code, contact us for more information.

APO / FPO Addresses
Select the shipping method - Expedited Shipping (USPS). This is the only shipping method available for APO & FPO addresses. All military addresses must be formatted with the full name of the recipient, the unit or Post Office box number, a three letter code associated with the type of location (APO, FPO, or DPO), The “state” of the addressee (AA, AE or AP), and the 5-digit zip code for the military unit (starting with a 0 or 9). Shipping times to APO & FPO address will vary but most packages will be delivered in 7 to 13 days.

International / Canada
Typically delivered in 4-10 business days but may take longer. This service is not guaranteed.

International / Outside the U.S. & Canada 
Typically delivered within 14 business days but may take longer. This service is not guaranteed.

Shipping Rates:

Economy: FREE for retail orders over $49, otherwise $2.75-$7.99

Standard: FREE for orders over $475 (excluding pet cages and bulk dried insects), otherwise $8.39 or greater based on product weight

***All other services are based on product weight, box size and delivery location***

ESTIMATED GROUND TRANSIT TIME

All orders are shipped from our facility in Virginia. Delivery times are estimated, not guaranteed.

 

Pink = 1 Day, Light Blue = 2 Days, Orange = 3 Days, Green = 4 Days, Purple = 5 Days, Dark Blue = 5+ Days

SHIPPING OUTSIDE THE UNITED STATES:

Canada - Typically delivered in 4-10 business days but may take longer. This service is not guaranteed.

Most Canadian orders ship by U.S. Postal Service then are transferred to Canada Post for delivery. Larger packages (i.e. cages) will ship by ground service. Please note: Ground shipments will encounter Canadian duties upon arrival, the carrier will need to collect the Canadian duties from the recipient before they will make delivery (typically 8%). Customer is responsible for all duties.

Outside the US & Canada - Typically delivered within 14 business days but may take longer. This service is not guaranteed.

INTERNATIONAL FAST FACTS: Some countries have customs entry charges and will charge additional duties and taxes upon entry into your country. Based on your location, the additional duties and taxes range from 0-35% of the total order value. The duties and taxes due on your package upon receipt are collected by your country. Please note that some of the items that we sell, such as live insects and certain meat based foods, may not be allowed into your country because of customs regulations. If your order is refused by customs in your country, you will still be responsible for the cost of the order. If the order is returned back to us and the merchandise is not damaged, we can refund the cost of the merchandise but not the shipping cost. To determine these charges or regulations ahead of time, please contact your Customs Department within your country. Exotic Nutrition is not responsible for any additional customs fees, duties or taxes.

For estimated shipping costs, simply add the items you would like to purchase to your shopping cart, change the shipping method to International Outside US & Canada and select your country, then click Get Rates to view your estimated shipping cost. We reserve the right to change shipping cost to whatever the actual charges by the carrier are. If your country is not displayed in the option of listed countries, please contact us using the link below.

 

See our Return Policy or Terms & Conditions for more information concerning our returns, lost or stolen packages, damaged products and more.

 

Exotic Nutrition
270 Enterprise Drive
Newport News, Virginia 23603

+ 757.988.0301

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