TODAY! Free Shipping* on Orders $49+

Terms and Conditions

View the Shipping Policy or the Return Policy for more information.


QUESTIONS OR CONCERNS? CONTACT US BEFORE YOUR PURCAHSE.

*LIVE WORM GUARANTEE: Worms are insured if a cold/heat pack is included, Next Day shipping service is selected and the package is received upon delivery before 10:30 am. Exotic Nutrition does not guarantee live worms that are left outside, delivered to a mail box, or undeliverable by the carrier. If Next Day Service shipping is not selected at checkout, the customer assumes all risk with no exceptions. To check delivery times in your area with overnight service, please call 1.800.463.3339.

If the worms are D.O.A. (Dead On Arrival), simply take a photo and email it to us at sales@exoticnutrition.com within 24 hours of delivery describing the percentage of worms lost. Replacement insects will be shipped at the cost and discretion of Exotic Nutrition. The worms and shipping costs are nonrefundable.

ORDER CHANGES/CANCELLATIONS: If you wish to change or cancel an order, please contact us by phone and email as soon as possible. Most orders ship the same day of order placement. If your order has been processed for shipping, it is not possible to cancel; see our Return Policy. If a delivery is refused the shipper's original shipping cost and return costs will be deducted once the package is returned. 

ADDRESS CORRECTIONS: Review the shipping address on the online order confirmation page and on the email order receipt after checkout. Please contact us as soon as possible to make address changes. It is not always possible to change a shipping address after the order has been processed and/or shipped. If the carrier allows a change of address after the package is in transit, the customer is responsible for any additional costs incurred.

UNDELIVERABLE PACKAGES: We are not responsible for delayed, lost or undeliverable packages at the fault of an incorrect address or delivery issue. Packages that are undeliverable and are returned to us (undamaged) can be reshipped at the expense of the recipient or can be refunded for the cost of the product(s) minus the return shipping cost. Live mealworms are a perishable product and are not eligible for return or refund. Shipping charges are non refundable and non transferable. 

LOST/STOLEN PACKAGES: All packages are shipped with tracking and delivery confirmation. If there is a delivery confirmation for a package but the recipient did not receive it, the customer must contact the carrier to file a lost package claim. We do not accept responsibility or offer refunds for lost or stolen packages. Carriers offer pick up options or signature service delivery to prevent lost packages. For this service, please add signature service to your cart before checkout.

DAMAGES, DEFECTS, SHORTAGES, INCORRECT ITEMS: Upon receipt of your package, please inspect for issues. Any issues must be reported within 48 hours of delivery. Please follow the instructions on the packing slip to email pictures of the damaged/defective products for our records. Items that are missing, damaged or defective are not eligible for refund, they will be replaced at the cost of the seller. If the seller requests the product to be returned, a prepaid return label will be issued to the buyer for exchange. If the buyer requests to return an item for a refund, the return costs will be at the expense of the buyer. Cages fall under the Expectation of Damage policy. View the Return Policy for more information

ORIGIN-BASED SALES TAX: Virginia buyers are charged sales tax based on the rates below-
 
VA Rate = 4.3%
Newport News Rate = 1%
District Rate = 0.7%
Total Sales Tax Rate = 6%
 
RESELLING: Exotic Nutrition offers wholesale purchasing with rights to reselling strictly to brick and mortar pet stores. Customers are not legally permitted to repackage or resell Exotic Nutrition products on any eCommerce platform including but not limited to: Amazon, Ebay, Walmart Marketplace, Newegg, Jet, Etsy, etc.
 
The policies stated above apply to domestic orders. International orders may not apply the same terms & conditions. Please contact us for further details.

Exotic Nutrition
270 Enterprise Drive
Newport News, Virginia 23603

+ 757.988.0301

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