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Return Policy

If you are not completely satisfied with your order you are welcome to return products within 30-days, exclusions apply. Products returned in new condition will be refunded or credited for the full price* of the product. If your products were damaged or defective upon delivery, please refer to our Terms & Conditions policy.

Products that are opened but in new condition are eligible for store credit, excluding samples (packages of food under 1.5 lb.). "Opened" is defined as any product with the original seal compromised. Returned products will be weighed and issued store credit upon receipt. Samples and products that have been used are nonrefundable. 

Exclusions- Products not eligible for return: live mealworms, moist foods, opened jar or canned foods, melted yogurt products, Elimina, Kage Kleen, travel carriers or bags, books.

*Cages must be returned in their original boxes and are subject to a 15% restocking fee. Insure the package with the carrier in case of damage in return transit. If a package is refused the shipper's original shipping cost and return costs will be deducted from the return value. 

 

Return Instructions

The customer is responsible for return shipping. Ship your package to the return address listed below within 30 days.

For faster processing, include a copy of your packing slip or order receipt within the package detailing what product is being returned, the reason for return, and if you request a refund, store credit or exchange. Keep tracking information of the package to verify proof of return.

Attn: Returns
Exotic Nutrition
270 Enterprise Drive
Newport News VA 23603

Notice: Products are processed within 3 business days of return. After processing, a refund request is sent to the card or PayPal account used for purchase. Please note that while the funds are instantly deducted from our account, some banks may take up to seven business days to process these refunds. PayPal refunds are typically initiated immediately. Please contact your bank or a PayPal representative for further details.

Original shipping costs are nonrefundable. If a package is refused the shipper's original shipping cost and return costs will be deducted from the return value.

If you would like assistance in returning an item, please contact our customer service department by email sales@exoticnutrition.com or by phone 1-757-988-0301. We will be happy to walk you through the return process.

Exotic Nutrition
270 Enterprise Drive
Newport News, Virginia 23603

+ 757.988.0301

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