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Return Policy

If you are not completely satisfied with your order you are welcome to return products for a refund within 30 days of the delivery date if the qualifications listed below are met. We do not accept returns or exchanges after the return period has expired. Products returned in whole, undamaged, and in the original packaging will be refunded or credited for the full price* of the product. See restrictions below. The customer is responsible for return shipping costs. Original shipping costs are nonrefundable. If a package is refused upon delivery the shipper's original shipping cost and return costs will be deducted from the return value. See exemptions and return instructions below. If your products were damaged or defective upon delivery, please refer to our Terms & Conditions policy.

Exemptions: Returned dry food products that have been opened** are eligible for a 70% store credit. This credit is issued as a customer courtesy; opened food products cannot be re-sold. The following products are not eligible for return: live mealworms, moist foods, opened jar or canned foods, melted yogurt products, Elimina, Kage Kleen, travel carriers, books, treats/small packages of food (<1.5 lbs.). If these products are returned they will not be eligible for a refund or credit.

*Cages must be returned in their original boxes at the expense of the customer, and are subject to a 15% restocking fee. We recommend customers insure the package with the carrier in case of damage in return transit. If the cage is damaged in transit to us, we will be unable to re-sell it, and therefore cannot offer a refund. It would be up to you to have the carrier reimburse you if the cage is damaged upon return. If a package is refused upon delivery the shipper's original shipping cost and return costs will be deducted from the return value. 

**Opened food products include packages that have been opened in any way with the original seals compromised. Products will be weighed upon receipt and issued a 70% store credit based on the quantity returned. We do not accept returns of treats/small packages of food (<1.5 lbs.) because they are considered sample packs - sold in small quantities at low prices.

If you qualify for a return based on the information above and agree to all the terms & conditions, proceed to follow the instructions listed below.

Return Instructions: In order to return or exchange a product(s), ship the product(s) to the address below along with a copy of your invoice (found in the original package, in the order confirmation email, or on your account online) with the order number visible. Please write any instructions on the return invoice detailing what product(s) is being returned, the reason for return, and if you would like a refund or exchange. The customer is responsible for return shipping costs as well as original shipping costs. Please keep tracking information of the package to verify proof of return.

Attn: Returns
Exotic Nutrition
270 Enterprise Drive
Newport News VA 23603

Notice:  Returned products are processed within 3 business days of return. After returns are processed, a refund request will be sent to the card or PayPal account used for purchase. Please note that while the funds are instantly deducted from our account, some banks may take up to seven business days to process these refunds. PayPal refunds are typically initiated immediately. Please contact your bank or a PayPal representative for further details.

The policies stated above apply to domestic orders only. International orders are not eligible for return or exchange. Please contact us for further details.

If you would like assistance in returning an item, please contact our customer service department by email or by phone 1-757-988-0301 . We will be happy to walk you through the return process.

Exotic Nutrition
270 Enterprise Drive
Newport News, Virginia 23603

+ 757.988.0301

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