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Return Policy

If your products were damaged or defective upon delivery, please refer to our Terms & Conditions policy.

If you are not completely satisfied with your order you are welcome to return products within 30-days, exclusions apply. Products returned in new condition will be refunded or credited for the full price* of the product. 

Products that are opened but in new, unused condition are eligible for store credit. Opened or partial used food products can be returned for store credit. Other (non-food) products that have been used are nonrefundable. 

Exclusions: live mealworms, opened jarred / canned / preserved foods, heating accessories (bulbs, lamps, rocks, pads), melted yogurt products, books, Elimina, Kage Kleen, and travel carriers are not elligible for return.

*Cages must be returned in their original boxes and are subject to a 10% restocking fee. Insure the package with the carrier in case of damage in return transit. If a package is refused the shipper's original shipping cost and return costs will be deducted from the return value. 


Return Instructions

The customer is responsible for return shipping costs. Ship your package to the return address listed below within 30 days of purchase. Include a copy of your packing slip or order receipt within the package detailing what product is being returned, the reason for return, and if you request a refund, store credit or exchange. Keep tracking information of the package to verify proof of return.

Attn: Returns
Exotic Nutrition
270 Enterprise Drive
Newport News VA 23603

Notice: Products are processed within 3 business days of return. After processing, a refund request is sent to the card or PayPal account used for purchase. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. PayPal refunds are typically processed immediately. 

Original shipping costs are nonrefundable. If a package is refused the shipper's original shipping cost and return costs will be deducted from the return value. International shipments are nonreturnable and nonrefundable.

If you would like assistance in returning an item, please contact our customer service department by email or by phone (757) 988-0301.

Exotic Nutrition
270 Enterprise Drive
Newport News, Virginia 23603

+ 757.988.0301

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