Today! Free Economy Ground Shipping on Retail Orders $49+

Shipping Policy

FREE ECONOMY SHIPPING ON ORDERS $49+

STANDARD GROUND SHIP TIMES LISTED ON MAP BELOW

Shipping Guarantee: Orders placed Monday through Thursday typically ship the same or next business day. Most orders placed Friday, Saturday, or Sunday ship the next business day (Monday). Though we process orders 7 days a week, our carriers only pick up packages Monday through Friday.

Shipping Policy:

FREE Economy Ground shipping on all orders $49 or more for a limited time. A low flat-rate charge of $7.99 will apply to orders under $49 (product total does not include applicable tax). Free shipping and low flat-rate shipping applies to online orders to the 48 contiguous states only. Order total must be $49 or greater after any applied discounts. Additional shipping charges may apply for Expedited and/or Air Shipments. All orders for Alaska, Hawaii, & U.S. Territories require Air Delivery. Please select the Expedited Delivery option during checkout.

Shipping Times:

1) Economy Ground (5-9 Business Days)
We select the most cost-efficient carrier to deliver your order once it's ready to be shipped. Our primary carrier of choice is USPS First Class Mail. In the event your shipping address does not accept postal deliveries, we'll select a different carrier.

2) Standard Ground (Up to 5 Business Days)
Your order will ship by our primary carriers of choice, either USPS or FEDEX. Orders shipping to a PO Box will be sent via USPS.

3) Expedited (2-4 Business Days)
We will select our preferred method of expedited ground delivery to ensure delivery within 2-4 business days.

4) 2nd Day Service (2 Business Days)
2nd Day orders placed before 12:00pm EST shipping to any of the contiguous US states will arrive in 2 business days*. Weekends are not counted as business days, therefore Thursday and Friday 2nd Day orders will arrive Monday or Tuesday of the following week, respectively.

5) Next Day Air (Next Business Day)
Next Day Air orders placed before 12:00pm EST Monday-Thursday to any of the contiguous US states will arrive the next business day*. For Next Day Air orders placed after 12:00pm EST on Thursday or before 12:00pm EST Friday, see details below.

6) Next Day Air/Saturday (where available by zip code)
Next Day Air Saturday Delivery orders placed after 12:00pm EST Thursday and before 12:00pm EST Friday will be delivered Saturday*. Please select Saturday Delivery otherwise your package will be delivered Monday.

Air Mail (Canada) (typically 5-7 business days, see below)

Air Mail (Outside the U.S. & Canada, see below)

Shipping Rates:

For orders OVER $49*:

Economy Ground: FREE Standard Ground Shipping: $9.89

Expedited: Based on product weight & box size

2nd Day Air: Based on product weight & box size

Next Day Air: Based on product weight & box size

Next Day Air Saturday Delivery: Based on product weight & box size

For orders UNDER $49*:

Economy Ground: $7.99

Standard Ground: $9.98

Expedited: Based on product weight & box size

2nd Day Service: Based on product weight & box size

Next Day Service: Based on product weight & box size

Next Day Service Saturday Delivery: Based on product weight & box size

International: Based on weight (7-14 business days)

**Overnight Saturday Delivery can be utilized where available based on zip code.

NOTICE: Delivery times are estimated, not guaranteed. We reserve the right to adjust the shipping cost estimated in the shipping calculator to whatever the actual charges by the carrier are.

 

SHIPPING OUTSIDE THE UNITED STATES

1) Air Mail (Canada)- Typically 5-10 business days delivery time. Most Canadian orders will ship by U.S. Postal Air Mail service (typically 7 day delivery time). Cages will ship by UPS Ground service. Please note: Cages shipping by UPS will encounter Canadian duties upon arrival, UPS will need to collect the Canadian duties from the recipient before they will make delivery (typically 8%).Customer is responsible for all duties.

2) Air Mail (Outside the US & Canada)- Typically 5-10 business days delivery time.

INTERNATIONAL FAST FACTS:

Some countries have customs entry charges and will charge you additional duties and taxes upon entry into your country. To determine these charges ahead of time, please contact your Customs Department within your country. Based on your location, the additional duties and taxes range from 0-35% of the total order value. The duties and taxes due on your package upon receipt are collected by your country. We will NOT be responsible for customs charges. Please note that some of the items that we sell, such as live insects and certain meat based foods, may not be allowed into your country because of customs regulations. If your order is refused by customs in your country, you will still be responsible for the cost of the order. If the order is returned back to us, and the merchandise is not damaged, we can refund the cost of the merchandise, but not the shipping cost. Shipping costs to international destinations may vary from shipping calculator on shopping cart, your shipping costs may change during processing. We reserve the right to change shipping cost to whatever the actual charges by the carrier are. See our 'Customer Service' tab for more information on International shipping.

All countries that we ship to are listed as follows: Argentina, Austria Australia, Aruba, Barbados, Belgium, Bermuda, Brazil, Bahamas, Canada, Cayman Islands, Chile, China, Costa Rica, Cyprus, Denmark, Egypt, Finland, Fiji, France, France, Metropolitan, Germany, Greece, Greenland, Guam, Guatemala, Hong Kong, Iceland, Ireland, Israel, Italy, Jamaica, Japan, Korea, Republic of Kuwait, Luxembourg, Macau, Malawi, Mexico, Monaco, New Caledonia, Netherlands, Netherlands, Antilles, New Zealand, Norfolk Island, Norway, Panama, Peru, Papua New Guinea, Philippines, Poland, Puerto Rico, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Trinidad and Tobago, United Arab Emirates, United Kingdom, United States, US Minor Outlying Islands, Venezuela, Virgin Islands (U.S.)

SHIPPING ADDRESS CORRECTIONS: Please verify that your shipping address is correct BEFORE finalizing your order. Also review your order information when your order confirmation and invoice are emailed to you after ordering. Incorrect addresses may result in undeliverable packages or delays. If your address is incorrect, please notify us as soon as possible to avoid a $10.00 address correction charge. If the shipping address needs to be changed after your package has left our warehouse, a $10.00 charge will be assessed. This charge is assessed by FEDEX, and unfortunately must be passed along to you, our customer. We are sorry for any inconvenience this may cause. If you are charged this fee in error, please contact us immediately so we can dispute the charges with the package carrier.

See our Customer Service tab for more information concerning our return policy, damaged/missing packages, and more.

Exotic Nutrition™ supports legitimate scientific research projects with financial donations to help advance the health and well-being of Sugar Gliders and other exotic mammals. A percentage of the profit from sales goes toward funding of these scientific projects. We hope you will join us in our quest to advance research in the exotic mammal health care fields. The Exotic Nutrition Pet Company specializes in the manufacture and distribution of exotic mammal feeds, supplements, and accessories. Our facility is located in Southeastern Virginia. We have always prided ourselves in meeting the needs of our exotic mammal friends when they are kept in captivity, and have always strived to bring the finest quality animal diets and accessories to conscience pet owners worldwide. Ensuring the health and well-being of your captive exotic is our main concern. We are, and will continue to be, a company whose objective is to deliver the best possible products and services at an affordable price. Our company stands behind the products that we manufacture, and continuously monitors quality and freshness to offer you, and your pets, the highest quality foods, supplements, and accessories for exotics available.

NOTICE: Delivery times are estimated, not guaranteed. We reserve the right to adjust the shipping cost estimated in the shipping calculator to whatever the actual charges by the carrier are.
SHIPPING OUTSIDE THE UNITED STATES
1) Air Mail (Canada)- Typically 5-10 business days delivery time. Most Canadian orders will ship by U.S. Postal Air Mail service (typically 7 day delivery time). Cages will ship by UPS Ground service. Please note: Cages shipping by UPS will encounter Canadian duties upon arrival, UPS will need to collect the Canadian duties from the recipient before they will make delivery (typically 8%). Customer is responsible for all duties.

2) Air Mail (Outside the US & Canada)- Typically 5-10 business days delivery time.
INTERNATIONAL FAST FACTS:
Some countries have customs entry charges and will charge you additional duties and taxes upon entry into your country. To determine these charges ahead of time, please contact your Customs Department within your country. Based on your location, the additional duties and taxes range from 0-35% of the total order value. The duties and taxes due on your package upon receipt are collected by your country. We will NOT be responsible for customs charges. Please note that some of the items that we sell, such as live insects and certain meat based foods, may not be allowed into your country because of customs regulations. If your order is refused by customs in your country, you will still be responsible for the cost of the order. If the order is returned back to us, and the merchandise is not damaged, we can refund the cost of the merchandise, but not the shipping cost. Shipping costs to international destinations may vary from shipping calculator on shopping cart, your shipping costs may change during processing. We reserve the right to change shipping cost to whatever the actual charges by the carrier are. See our 'Customer Service' tab for more information on International shipping.

All countries that we ship to are listed as follows: Argentina, Austria Australia, Aruba, Barbados, Belgium, Bermuda, Brazil, Bahamas, Canada, Cayman Islands, Chile, China, Costa Rica, Cyprus, Denmark, Egypt, Finland, Fiji, France, France, Metropolitan, Germany, Greece, Greenland, Guam, Guatemala, Hong Kong, Iceland, Ireland, Israel, Italy, Jamaica, Japan, Korea, Republic of Kuwait, Luxembourg, Macau, Malawi, Mexico, Monaco, New Caledonia, Netherlands, Netherlands, Antilles, New Zealand, Norfolk Island, Norway, Panama, Peru, Papua New Guinea, Philippines, Poland, Puerto Rico, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Trinidad and Tobago, United Arab Emirates, United Kingdom, United States, US Minor Outlying Islands, Venezuela, Virgin Islands (U.S.)
SHIPPING ADDRESS CORRECTIONS:
Please verify that your shipping address is correct BEFORE finalizing your order. Also review your order information when your order confirmation and invoice are emailed to you after ordering. Incorrect addresses may result in undeliverable packages or delays. If your address is incorrect, please notify us as soon as possible to avoid a $10.00 address correction charge. If the shipping address needs to be changed after your package has left our warehouse, a $10.00 charge will be assessed. This charge is assessed by FEDEX, and unfortunately must be passed along to you, our customer. We are sorry for any inconvenience this may cause. If you are charged this fee in error, please contact us immediately so we can dispute the charges with the package carrier.

See our Customer Service tab for more information concerning our return policy, damaged/missing packages, and more.

Exotic Nutrition™ supports legitimate scientific research projects with financial donations to help advance the health and well-being of Sugar Gliders and other exotic mammals. A percentage of the profit from sales goes toward funding of these scientific projects. We hope you will join us in our quest to advance research in the exotic mammal health care fields.

The Exotic Nutrition Pet Company specializes in the manufacture and distribution of exotic mammal feeds, supplements, and accessories. Our facility is located in Southeastern Virginia.

We have always prided ourselves in meeting the needs of our exotic mammal friends when they are kept in captivity, and have always strived to bring the finest quality animal diets and accessories to conscience pet owners worldwide. Ensuring the health and well-being of your captive exotic is our main concern.

We are, and will continue to be, a company whose objective is to deliver the best possible products and services at an affordable price. Our company stands behind the products that we manufacture, and continuously monitors quality and freshness to offer you, and your pets, the highest quality foods, supplements, and accessories for exotics available.

Exotic Nutrition
737 Industrial Park Drive
Newport News, Virginia 23608

+ 757.988.0301

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