Live Arrival Guarantee:
Our goal is to have your live mealworms delivered to you in perfect condition. Due to high temperatures during certain times of year across the country, there is a chance that the worms can be compromised at some point during transit. The most reliable way to ship during warmer temperatures is by Next Day Service (next business day). The second most reliable method is our Expedited Service 2-4 business days). 95% of the worms that we ship by Expedited Service get delivered in excellent condition, but because this service does not have a guaranteed delivery time or delivery date, it can occasionally be unreliable.
You must have your orders shipped to an address where they can be received and cared for upon delivery. We can not guarantee live delivery if no one was there to receive the order upon delivery, the delivery driver was unable to make delivery on the first attempt, or if your worms were delivered to a street mail box (mail boxes get very hot).
We do not guarantee live delivery if the temperatures in your area are above 83 degrees F or below 32 degrees F at the time of delivery. We strongly suggest that you add a few ice packs or heat packs to your order during check-out.
We understand that you want to ship in the most economical way, but we will not assume responsibility for live delivery if you select a slower shipping method and the worms do not arrive alive. If you select Next Day Air (with FedEx guaranteed AM delivery to your area), we will guarantee live delivery. If you select a slower shipping method, you assume responsibility for the worms in transit. Typically Expedited Service works well, and it is an inexpensive way to ship.
If you are ordering live mealworms along with dry goods, it may be more economical to order the worms separate. Simply place one order for the worms, then place a second order for your dry goods (using Economy or Ground Shipping). This may save on shipping costs.
If your worms do not arrive alive, and the above conditions were met, you must contact us within 24 hours of delivery to file a claim for replacement worms. We cannot make exceptions to this policy. We will replace the worms at no charge, but you will be responsible for the cost to re-ship. We cannot guarantee live arrival for a replacement shipment unless they are shipped by Next Day Air Service.