Ordering & Shipping Information for United States Customers
PAYMENT METHODS
* All returned checks are subject to a service charge up to the maximum allowed by law for your state. We reserve the right to hold shipment until checks have cleared our bank. To order with check or money order payment option, print out your order on-line and mail payment along with printout of your order.
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DOMESTIC & INTERNATIONAL SHIPPING
SHIPPING TO APO/ FOP ADDRESSES
SHIPPING TO ALASKA - HAWAII - PR & USVI
HOW TO PLACE AN ORDER
Internet: All orders placed through our website will receive an order
confirmation upon submission. If you placed an order and did not receive an
e-mail confirmation, our Customer Service Center is here to answer any
questions you may have, call toll free 866-988-0301.
Fax: You can fax an order to us at 757-988-0321. Orders submitted by fax must be paid for by a credit card.
Mail: Customers who wish to order by mail, can do so by sending their order with payment to:
Phone: Our friendly customer service staff is available to take your order by phone by calling toll free 866-988-0301 Monday through Friday 9am - 4pm Eastern Standard Time.
CANCELING AN ORDER ALREADY PLACED
If you wish to cancel an order already placed, please do so as soon as
possible to avoid a cancellation fee. Most orders are shipped from our
Distribution Center within 24 to 48 hours.
A $10.00 cancellation fee is assessed if you cancel an order after it has been processed. This fee is assessed to partially cover administrative and/or shipping costs. This fee will be deducted from your refund amount. If you need to cancel an order, and it has not yet been processed, no cancellation fee will be assessed.
DID WE MAKE A MISTAKE?
We take every precaution to avoid errors in picking, packing and shipping your order. If there is an error on your order, please call our customer service department toll free at 866-988-0301 Monday - Friday 8:00 am - 4:00 pm EST, or email us at: exoticdiet@verizon.net .
RETURNING MERCHANDISE
If you need to return merchandise, please include a copy of your original invoice. Contact us by email to let us know what you are returning, the reason for the return, and what you would like for us to do. Please note: We are unable to accept returns on books and videos unless they are damaged, in which case we will replace them with the same item..
DID YOU RECEIVE AN ITEM DAMAGED?
All damaged merchandise will be replaced promptly. If a package appears to be damaged at the time of delivery, you have the right to refuse it. Should damage occur in a UPS shipment, contact Exotic Nutrition, toll free at 866-988-0301 or email exoticdiet@verizon.net then contact UPS at 800-PICK UPS. Please retain the original shipping cartons and packing material, as examination by UPS inspectors my be necessary. If a Priority Mail package is damaged in shipping, contact us. For Motor Freight shipments, notify the carrier immediately and then contact Exotic Nutrition.
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SHIPPING
PLEASE USE FULL ADDRESS, NO P.O. BOXES PLEASE. MOST ONLINE ORDERS ARE SHIPPED ON THE FOLLOWING BUSINESS DAY. ALTHOUGH MORE COSTLY, IF YOU NEED QUICK DELIVERY, USE NEXT DAY AIR SERVICE OR 2-DAY U.P.S. SERVICE OFFERED. NOTE: NEXT DAY AIR ORDERS PLACED AFTER 12:00 PM EASTERN STANDARD TIME ARE TYPICALLY SHIPPED THE FOLLOWING BUSINESS DAY, AND ARE DELIVERED ON THE VERY NEXT BUSINESS DAY (NO WEEKEND SERVICE) 2-DAY SERVICE MEANS YOU WILL RECEIVE YOUR DELIVERY 2 BUSINESS DAYS FROM TIME OF PROCESSING. ALL U.P.S. SHIPPING COSTS ARE AUTOMATICALLY CALCULATED WHEN USING THE SHOPPING CART FEATURE. THIS FEATURE MAY NOT CALCULATE ACCURATE SHIPPING FOR SOME ORDERS. WE RESERVE THE RIGHT TO ADJUST SHIPPING COSTS ACCORDING TO PRICE FLUCTUATIONS BY OUR SHIPPING PROVIDER, AND/OR ANY SURCHARGES INCURRED WITHOUT FURTHER NOTIFICATION TO CUSTOMER. PLEASE CONTACT US BY EMAIL FOR ACCURATE PRICES ON SHIPPING OUT OF THE UNITED STATES.
SHIPPING ADDRESS CORRECTIONS
- Please verify that your shipping address is correct. Incorrect addresses
may result in undeliverable packages, or delays. If your address is
incorrect, please notify us as soon as possible to avoid a $5.00 address
correction charge. If the shipping address needs to be changed after your
package has left our warehouse, a $5.00 charge will be assessed. This charge
is assessed by UPS, and unfortunately must be passed along to you, our
customer. We are sorry for any inconvenience this may cause. If you are
charged this fee in error, please contact us immediately so we can dispute
the charges with the package carrier.
NOTICE: SHIPPING COSTS ON CAGES CAN BE HIGHER THAN QUOTED ON OUR SHOPPING
CART. WE RESERVE
THE RIGHT TO ADJUST THE SHIPPING COSTS ACCORDINGLY.