Our contact information:

By email: exoticdiet@verizon.net

By standard mail:

Exotic Nutrition Pet Company 737 Industrial Park Drive Newport News, Virginia 23608

By phone:

TOLL FREE - 866-988-0301 (from with-in the U.S. only) (between 8 a.m. and 3 p.m. EST Monday - Friday)

Outside the U.S. - 757-988-0301 (between 8 a.m. and 3 p.m. EST Monday - Friday)



SHIPPING ADDRESS CORRECTIONS - Please verify that your shipping address is correct. Incorrect addresses may result in undeliverable packages, or delays. If your address is incorrect, please notify us as soon as possible to avoid a $10.00 address correction charge. If the shipping address needs to be changed after your package has left our warehouse, a $10.00 charge will be assessed. This charge is assessed by UPS, and unfortunately must be passed along to you, our customer. We are sorry for any inconvenience this may cause. If you are charged this fee in error, please contact us immediately so we can dispute the charges with the package carrier.

HOW TO PLACE AN ORDER Internet: All orders placed through our website will receive an order confirmation upon submission. If you placed an order, and did not receive an e-mail confirmation,verify that we did receive your order. Our Customer Service Center is here to answer any questions you may have, call 757-988-0301 (8:00 am - 3:00 pm EST or EMAIL us with your questions.

Fax: You can fax an order to us at 757-988-0321. Orders submitted by fax must be paid for by a credit card.

Mail: Customers who wish to order by mail, can do so by sending your order (printed out) with payment to: Exotic Nutrition LLC 737 Industrial Park Drive Newport News, Virginia 23608 USA

Please make checks or money orders payable to Exotic Nutrition.

Phone: Our friendly customer service staff is available to take your order by phone. Call toll free: 866-988-0301 Monday through Friday 8:00 am - 3:00 pm EST.

CANCELING AN ORDER ALREADY PLACED If you wish to cancel an order already placed, please do so as soon as possible to avoid a cancellation fee. Most orders are shipped from our Distribution Center within 24 of order placement. A $10.00 cancellation fee is assessed if you cancel an order after it has been processed. This fee is assessed to partially cover administrative and/or shipping costs. This fee will be deducted from your refund amount. If you need to cancel an order, and it has not yet been processed, no cancellation fee will be assessed. Orders over $100.00 that are canceled after processing will be charged a 5% credit card processing fee upon cancellation. This is the amount we are charged when processing credit card orders.

NOTICE: SHIPPING COSTS ON CAGES AND OTHER HEAVY WEIGHT ITEMS MAY BE HIGHER THAN QUOTED ON LINE. ESPECIALLY WHEN SHIPPING 40 lb. BAGS OR CAGES. WE RESERVE THE RIGHT TO ADJUST THE SHIPPING COSTS ACCORDINGLY.

RETURN POLICY If you are not satisfied with a product ordered from our web site, simply return it, in new condition, within 30 days of order placement for a replacement or refund. (Sorry, this does not apply to books, opened products, or live insects). See Returns policy below. RETURN POLICY We realize that there may be times when an item you ordered needs to be returned. When that does happen, we want to make it as easy as possible for you. Any unopened item can be returned to us for any reason. We only ask that you follow our guide lines when making a return: If you need to return merchandise, please include a copy of your original invoice. Contact us by email to let us know what you are returning, the reason for the return, and what you would like for us to do. Please note: We are unable to accept returns on books and videos unless they are damaged, in which case we will replace them with the same item. If you are returning an item that was damaged in shipping, and requesting a refund, you will still be responsible for all shipping costs. Damaged items will be replaced at no charge, once we received the damaged item back. 1. We will accept returns on any item, for any reason, provided you have requested a return of merchandise notice (RRM). This must be placed by email or phone with-in 48 hours of your receipt of the merchandise.

2. Returns must be made within 30 days of purchase.

3. Customer will be responsible for any and all shipping charges to return the item(s) to us, along with the original shipping charges, unless we shipped an incorrect or damaged item. Items damaged in transit will be replaced at no charge, if you request a refund for an item damaged in transit, you will be responsible for both the shipping cost to you, and the shipping cost back to us.

DAMAGES, SHORTAGES AND D.O.A.s In case of damage to your order, contact the delivering carrier immediately, and save all packing material for inspection. Damages and shortages must be reported within 48 hours from time of delivery. Live insects that arrive dead (D.O.A.) must be reported to us with-in 24 hours of delivery. Reports can be made by phone or email.

SALES TAX Virginia residents ONLY will have state sales tax added to their invoice in effect for ship-to address.