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Return Policy

If you are not completely satisfied with your order you are welcome to return or exchange product(s) within 30 days of the delivery date if the qualifications listed below are met. We do not accept returns or exchanges after the return period has expired. Products returned in whole, undamaged, and in the original packaging will be refunded or credited for the full* price of the product. The customer is responsible for return shipping costs. Original shipping costs are nonrefundable. If a package is refused at delivery the order will be processed as a return and shipping costs will be deducted from the return value. See exemptions and return instructions below. If your product(s) was damaged or defective unpon delivery, please refer to our Terms & Conditions policy.

Exemptions: Returned dry food products that have been used** are eligible for a 70% credit. This credit is issued as a customer courtesy; used food products cannot be re-sold. The following products are not eligible for return: live mealworms, opened jar or canned food, melted yogurt products, Elimina, Kage Kleen, travel carriers, and books. If these products are returned they will not be elible for a refund or credit.

*Returned or exchanged cages must be returned in their original boxes and are subject to a 15% processing fee to cover the cost of packaging, inspection, and restocking. The customer is responsible for the return shipping costs. Original shipping costs are nonrefundable.

**Used food products include dry food, treats, etc. that have been opened in any way with the original seals compromised.  Opened food products will be weighed upon receipt and issued credit based on the weight of product that has been returned. We do not accept returns of live mealworms, opened jar or canned food, or melted yogurt products.

If you qualify for a return based on the information above and agree to all the terms & conditions, proceed to follow the instructions listed below.

Return Instructions: In order to return or exchange a product(s), ship the product(s) to the address below along with a copy of your invoice (found in the original package, in the order confirmation email, or on your account online) with the order number visible. Please write any instructions on the return invoice detailing what product(s) is being returned, the reason for return, and if you would like a refund or exchange. The customer is responsible for return shipping costs as well as original shipping costs. Please keep tracking information of the package to verify proof of return.

Attn: Returns
Exotic Nutrition
270 Enterprise Drive
Newport News VA 23603

Notice:  Returns are processed within 72 business hours after being returned back to us. After returns are processed, a refund request will be sent to the bank or PayPal account used for purchase. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process these refunds. PayPal refunds are typically initiated immediately. Please contact your bank or a PayPal representative for further details.

The policies stated above apply to domestic orders only. International orders are not eligible for return or exchange. Please contact us for further details.

If you would like assistance in returning an item, please contact our customer service department by email or by phone 1-757-988-0301 . We will be happy to walk you through the return process.

Exotic Nutrition
270 Enterprise Drive
Newport News, Virginia 23603

+ 757.988.0301

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